FREE SHIPPING ON ALL U.S. ORDERS OVER $50

FAQ

What size do I order?

Each item on our page has a unique size chart, so please make sure to check it out before ordering. 

The size charts show the exact measurements of each size. For instance, The Class Hoodie - Size Small, has a 13" neck and 19" chest. To ensure the fit isn't too snug, make sure your pup's neck and chest measurements fall below the size chart measurements.

Still not sure which size to order? Send us a message via our contact page or shoot us an email at hello@pacificpup.co. If possible, include the neck, chest and back measurements of your pup.

    How does shipping work?

    We ship everywhere - USA, Canada, and internationally! You have three options for shipping:

    Option 1: Free Shipping

    Enjoy FREE SHIPPING on all U.S. orders through 12/18

    Option 2: USPS First Class

    USPS First Class Mail is the most affordable shipping method for domestic and international customers, especially when compared to other carriers like UPS and FedEx. USPS also delivers on Saturdays for no extra charge. Delivery takes 2-9 working days, depending on destination and seasons.

    USPS charges the cost of First Class shipping directly at checkout. First Class shipping costs are based on shipping weight and destination. 

    Once your order is shipped, you will receive a 'Delivery Confirmation' number. The 'Delivery Confirmation' status will update once your delivery has been made or when your package has made it through major USPS stations.

    Option 3: USPS Priority & USPS Priority International

    USPS Priority and USPS Priority International are express delivery services that come with tracking and insurance coverage. Most deliveries arrive in 2-4 working days.

    When will I receive my items?

    Shipping Summary: see how we calculate shipping charges and when to expect your delivery

    Will my items be sent in one package?

    For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. If you have any other questions, please email us at hello@pacificpup.co and we will do our best to help you out

    What is your return policy?

    100% Satisfaction Guaranteed 

    OUR POLICY IS SIMPLE: IF YOU DON'T LIKE IT, YOU HAVE 30 DAYS AFTER RECEIPT TO GET A FULL REFUND.

    Return of faulty or damaged items

    All our items undergo comprehensive quality control and are checked for damage before they are sent to customers. If you receive an item that is not up to your standards, please contact us at hello@pacificpup.co. We'll immediately send you the appropriate return instructions. Please make sure to return your item to us within 30 days after receipt.

    To initiate a return, please email us at hello@pacificpup.co and provide: order number, full name, address and postcode

    All items must be returned in the same conditions as sent. Please state that the parcel is a 'returned Item'. In the case that the damage was caused by inappropriate use of treatment of the product, no refund is provided. This also applies to damage caused by wear and tear. Upon receipt of the returned item(s) we will send back the correct item(s) to you. The shipping cost of sending incorrect / faulty & damaged item(s) will be fully refunded. Shipping, taxes and duties' costs on replacing faulty or damaged item(s) will not be charged to you after the initial delivery. Pacific Pup reserves the right to refuse returns that are sent without the original order number and proof of postage.

    CUSTOMER SERVICE

    For queries relating to products, sizing, returns and/or exchanges, please email hello@pacificpup.co.

    FAQ shipping, delivery and customer service

    Is your website and checkout process secure?

    Yes, absolutely. We take your security (and ours) VERY seriously.

    To ensure our customers' security and privacy, all credit card and order data is encrypted and secure. This is illustrated by the green secure lock icon and 's' after http in your URL bar.

    To achieve the highest standard of security, we use Shopify software. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure. Click on the below badge to learn more. 

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